Help centre / Billing & plans

Cancel or change your plan

How to upgrade, downgrade or cancel a Vendra One subscription, and what happens to your data afterwards.

Everything happens in Account → Plan & billing. There is no retention call and no form to fill in.

Upgrading

Takes effect immediately, and the difference is prorated for the rest of the period. Moving from CRM or Dial to Complete keeps everything you already have and adds the other product to it.

Downgrading

Takes effect at the end of the current period, so you keep what you paid for. Data belonging to the product you drop is not deleted — it becomes read-only, and returns if you re-subscribe.

Cancelling

Cancel any time. Access continues until the end of the period you have already paid for, then pauses. Nothing is deleted on cancellation.

If you want your data removed rather than paused, use the GDPR export first and then request deletion. Deletion is permanent and we cannot undo it.

Seats

Removing a user frees their seat at the end of the period. Adding one charges the per-user rate from the moment they are invited.

Keep reading

Set up your workspace Import contacts & leads How the 7-day trial works

Try it on your own pipeline

Seven days free, no card required. Import a list and make your first call this afternoon.

Start free trial