Help centre / Billing & plans

Cancel or change your plan

How to upgrade, downgrade or cancel a Vendra One subscription, and what happens to your data afterwards.

Everything happens in Account → Plan & billing. There is no retention call and no form to fill in.

Upgrading

Takes effect immediately, and the difference is prorated for the rest of the period. Vendra CRM and Vendra Websites are separate — adding one keeps everything you already have on the other.

Downgrading

Takes effect at the end of the current period, so you keep what you paid for. Data belonging to the product you drop is not deleted — it becomes read-only, and returns if you re-subscribe.

Cancelling

Cancel any time. Access continues until the end of the period you have already paid for, then pauses. Nothing is deleted on cancellation.

If you want your data removed rather than paused, use the GDPR export first and then request deletion. Deletion is permanent and we cannot undo it.

Seats

Removing a user frees their seat at the end of the period. Adding one charges the per-user rate from the moment they are invited.

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