Signing in, passwords and 2FA

One login opens the CRM, the dialer and your account page. Which products you can actually enter depends on the seats assigned to you.

Forgotten password

Use the forgotten password link. You get an email with a link that works for one hour and once only. Setting a new password signs out every other device, on the assumption that the reason you are resetting is that someone else got in.

Two-factor authentication

Turn it on under Account → Security. It uses a standard authenticator app — Google Authenticator, 1Password, Authy or any other TOTP app. We deliberately do not offer SMS as a second factor, because SIM swapping makes it weaker than the password it is protecting.

Sessions

The Security tab lists every device currently signed in, with its rough location and last activity. Ending a session logs that device out immediately. If you see something you do not recognise, end it and change your password.