Help centre / Account & access
Notification settings
Choosing which Vendra One events notify you, and through which channel.
Notifications are set per person, not per workspace. Your choices do not affect anyone else, and an administrator cannot mute you.
What can notify you
- A task or ticket assigned to you or to a team you are on
- A reply on a ticket, or an SLA about to be breached
- A payment received or failed
- A missed call
- A mention
- An automation that failed
Channels
In-app notifications appear under the bell in Vendra One. Email goes to your account address. Both can be set independently for each event type under Account → Notifications.
SMS and push are visible in the settings but not yet delivering. They are shown as pending rather than as switches that quietly do nothing.
Team assignments
Work assigned to a team notifies everyone on that team. That is deliberate — a ticket sitting in a queue nobody was told about is the main way support requests get lost.
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